Archive for the ‘Call Logging (Recording)’ Category

dvsAnalytics’ Encore Solution

December 16, 2009 Leave a comment

Encore™ is built on a rich history from the founding of Wygant in 1983 thru the purchase by TDI Inc. in 2007 to the new company name of dvsAnalytics, Inc. in 2009.

Encore includes:

  • Voice recording
  • Screen recording
  • Agent evaluations
  • Reporting and analytics


  • Easily find, play, sort, review, and evaluate recordings from your desktop
  • Integrates with all major PBX/ACD systems
  • Supports single or multi-site installations
  • PCI-compliant to protect sensitive data
  • Proven technology scales from 4-1,000 users
  • Save and email recordings in standard file formats

Please find short links to the most recent press releases covering the transition and transaction of dvsAnalytics, Inc.

dvsAnalytics’ Encore Solution Receives Mitel-Approved Test Certification

TDI Announces New Company Name and Product Focus

Noble Systems Expands with its Acquisition of Liberation Product Line from TDI (TeleDirect International Inc)


OAISYS Tracer 6

November 11, 2009 Leave a comment

OAISYS Tracer 6 is now available. Check out the press release announcement

Very exciting day as I have had much anticipation for this new release. (Live Call Monitor, Auto Call Monitor, Live Annotations and Coaching, Quality Control Work Queues, Automated Call Organization, Owner’s Report)